Privacy Policy

How we collect, protect, and use your information.

Last updated: February 28, 2026

This Privacy Policy governs the manner in which IB Malek Orthopaedic Clinic collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.ibmalek.com/ website ("Site").

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Personal Identification Information

How we collect your personal data

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

Your Privacy Choice

Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We use this information to: Follow up with a User after correspondence and provide personalized healthcare information.

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Non-Personal Identification Information

Anonymous usage analytics

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include:

  • Browser name and version
  • Type of computer
  • Technical information about connection to our Site
  • Operating system and Internet service providers
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Web Browser Cookies

How cookies enhance your experience

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

  • Remember and process user preferences
  • Understand your preferences based on previous or current site activity
  • Compile aggregate data about site traffic and site interaction
  • Provide improved services and better site experiences
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How We Use Collected Information

Purposes of data collection

The Site may collect and use Users personal information for the following purposes:

To Improve Customer Service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

To Send Periodic Emails

We may use the email address to respond to User enquiries, questions, and/or other requests related to appointment scheduling and medical information.

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How We Protect Your Information

Security measures we implement

Security Scanning

The Site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

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Sharing Your Personal Information

Third-party data sharing policies

No Selling of Personal Data

We do not sell, trade, or rent Users personal identification information to others.

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third-Party Services

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting Out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

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Changes to This Privacy Policy

How we notify you of updates

The Site has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site.

Your Responsibility

We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

Agreement by using this site

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site.

Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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Contacting Us

Have questions about this policy?

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us:

Birmingham

03300 578762

Wales Location

Spire Yale Hospital
Croesnewydd Road
Wrexham, LL13 7YP

Birmingham Location

Practice Plus Group Hospital
Richard Street
Birmingham, B7 4AA

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